Customer Care.

Returns and Exchanges

We want you to be 100% satisfied with your purchase. If you're not happy, return the items in original condition within 7 working days of receipt of them for an exchange or full refund (Item must be in new condition).

Please contact us before sending your order back. A return address will be advised.

  • Refunds are issued in the original form of payment unless a store credit is requested.

  • Buyers are responsible for return shipping charges & original shipping charges are non-refundable.

  • All returns will be subject to inspection. We reserve the right to deny or refuse full refund based on the returned condition.

If an item was sent to you by mistake or is faulty, we will send you a replacement item as soon as we get the item back. Shipping costs will be covered by us.

Sale
No returns or exchanges on all sale items.

Privacy and Security
EM & ME respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.

Please note, we are not GST registered.

Product
While we strive too perfect our product, our candles are handmade so may show slight imperfections. These will not affect the burning of the candle, just the overall look. Here is what we consider to be acceptable.

  • A slightly off centre wick

  • Loose wax - can easily be brushed off

  • A speck of dust - can easily be scrapped off

  • Small air pockets

If you have any concerns about the quality of our product, please contact us here.

Testimonials.

  • Emily creates beautiful candles, hand crafted and they burn really nicely. Lovely gifts for guests at our b&b. A pleasure to deal with on every level.

    Bannockburn House B&B Julia Stephenson

  • Fastest on line order delivery we have ever had,for anythng. Great service.

    Margaret Scott

  • Emily was great - super helpful and easy to contact over email and order arrived so fast! Candles are absolutely divine and our clients are loving them

    Jess Luxton

  • This was my second purchase and just like the first it arrived well package, on time as this was a gift I was really pleased. The accompanying note was the exact words I wanted and the candle was beautiful and of great quality. The recipient loved it, I wouldn’t hesitate to order from EM & ME in the future, their communication was excellent as was all the products I have purchased.

    Sheila Roberts

  • Absolutely loved them 💕

    Grace Aikman

  • Prompt and friendly response to product enquiries. Fast delivery and excellent quality product. Very happy with my purchase and can’t wait to give to family members this Christmas.

    Tamara Blommaart

  • Ermergerd!! This wee guy cannot be any cuter !!!!! Gorgeous product fantastic service as always 💕

    Patrea Rawson

  • Amazing looking centrepiece

    Olivia Small